Privacy Policy
At Serene Escapes Luxury Villas, we value and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website or make a booking with us. By using our website and services, you agree to the practices described in this policy.
- Information We Collect:
We collect personal information when you visit our website, book a stay, or interact with us. The types of information we may collect include:- Personal Identification Information: Name, email address, phone number, postal address, payment details.
- Booking Information: Check-in/check-out dates, special requests, and guest preferences.
- Technical Information: IP address, browser type, device information, and website usage data via cookies and tracking technologies.
- How We Use Your Information
We use your information to provide and improve our services, including:- To process bookings and reservations.
- To communicate with you regarding your booking, inquiries, or updates.
- To personalize your experience and provide tailored services during your stay.
- To improve our website and customer service based on feedback and usage patterns.
- To comply with legal obligations.
- Data Sharing and Disclosure
We will not share, sell, or rent your personal information to third parties for their marketing purposes. We may share your information in the following situations:- With service providers who help us operate our website or provide services such as payment processing, email communication, or marketing.
- If required by law, such as to comply with legal processes, government requests, or court orders.
- In the event of a business transfer, such as a merger, acquisition, or sale of assets.
- Cookies and Tracking Technologies
- We use cookies and other tracking technologies to enhance your experience on our website, analyse usage patterns, and deliver personalized content. Cookies are small files stored on your device. You can manage cookie preferences through your browser settings.
- Data Security
- We take the security of your personal information seriously and use reasonable security measures to protect it from unauthorized access, alteration, or disclosure. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Your Rights and Choices: You have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your information.
- Opt-out of marketing communications at any time by contacting us or following the unsubscribe instructions in emails. For any requests related to your personal data, please contact us at the details below.
- Third-Party Websites
- Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.
- Children’s Privacy
- Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected such information, please contact us, and we will take steps to remove it.
- Changes to this Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we are protecting your information.
- Contact Us
- If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:
- Email: sereneescapesgoa@gmail.com
- Phone: +91 9681808080
- Address: Serene Escapes Luxury Villas Survey No 219/1, Assagao Panchayat Road, Bardez Goa, North Goa 403502
